FAQ
Here you'll find answers to the most common questions our customers have. If you can't find what you're looking for, please feel free to reach out to our customer service team. Relevant policies are linked under each section for your convenience.
Ordering
How do I place an order?
To place an order, simply browse our products, select the item you wish to purchase, and add it to your cart. Once you're ready to checkout, click on your cart and enter your personal details, such as your name, email, and shipping address. After that, select your preferred payment method and enter any required details associated with that payment method. Finally, click "Place Order" to complete your purchase.
Can I change or cancel my order?
Orders can only be changed or cancelled within 24 hours if they haven't been shipped. After this period, please refer to our Return and Refund Policy for returning unwanted items. Contact our support team for assistance with order changes.
What is your order cut-off time?
United Kingdom: Orders placed before 5:00 PM (GMT, USA) Monday to Friday are processed the same day.
Orders placed after the cut-off time will be processed the following business day.
How long does delivery take?
United Kingdom
- Orders are dispatched within 1–2 business days
- Transit time is typically 6–8 business days
- Estimated delivery: 7–10 business days
How can I track my order?
Once your order is dispatched, you'll receive a tracking link via email. You can also track your order on our website through our Track Your Order page.
For more details, refer to our Shipping Policy.
Payment
What payment methods do you accept?
We offer a variety of secure payment options for your convenience.
The following payment options are available:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Paypal
- Visa
Is my payment information secure?
Yes, your payment information is securely processed. We use trusted payment methods that comply with the highest security standards, ensuring that your data is encrypted and protected throughout the transaction process.
Returns & Refunds
What is your return policy?
We offer returns on all orders within 30 days of receiving your order. Returned items must be unused, unworn, and in their original condition, including original packaging and tags. All returns are handled through our customer support team to ensure the correct process for each order. For full details, please refer to our Return and Refund Policy.
How do I initiate a return?
To initiate a return, please contact us at support@waltonsisters.com with your order number and reason for return. Our team will review your request and provide the appropriate return instructions. Please do not send items back without contacting us first.
How long does it take to receive a refund?
Once a returned item has been received and reviewed, approved refunds are processed within 7 business days. Refunds are issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.
What if I receive a faulty or incorrect item?
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with your order details and photos of the issue. Our customer support team will assist you with the appropriate resolution, which may include a replacement or a refund. For items that arrive damaged, defective, or incorrect, we will cover the cost of return shipping.
Return address:
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China
Tel:Â +86 153 1457 1683
If you have questions or concerns, please contact us:
Walton Sisters
Operated by: TOODLEGRAMS LLC
6001 Menaul Blvd NE, Albuquerque, NM 87110, United States
 Federal Tax ID: 36-5075185
Email: support@waltonsisters.comÂ
Phone: +44 20 4572 3845
Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (GMT, USA time)