Privacy policy

This Privacy Policy describes how Walton Sisters (the "Site", "we", "us", or "our"), operated by TOODLEGRAMS LLC, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. If we make any significant changes to this policy, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our Terms of Service, and protect our business, customers, and users.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email address.
  • Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and account security information.
  • Customer support information including the information you choose to provide when contacting us.

Some features of our Services may require you to provide certain information. If you choose not to provide this information, you may not be able to access certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with our Services using cookies and similar technologies, including your device information, browser type, IP address, pages viewed, referral source, and other usage data. We use Google Analytics to help us understand who visits our website and which pages are viewed.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including service providers, payment processors, analytics providers, advertising partners, and Shopify, to help us operate and improve our Services.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders.
  • Process payments.
  • Arrange shipping and deliveries.
  • Provide customer support.
  • Manage your account.
  • Process returns and exchanges.
  • Send order confirmations and important service communications.
  • Improve our website and services.
  • Detect and prevent fraud.
  • Comply with legal obligations.
  • Send marketing communications where permitted by law.

Consent

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or return a purchase, you are consenting to our collection and use of that information for that specific purpose. If we need your personal information for a different purpose, such as marketing, we will ask you directly for your explicit consent or give you the opportunity to withdraw your consent.

If you change your mind after giving your consent, you can withdraw it at any time by contacting us at support@waltonsisters.com to request that we stop collecting, using, or disclosing your information.

Cookies

Like many websites, we use cookies and similar technologies to operate and improve our website, remember your preferences, analyze website traffic, and personalize your shopping experience. This includes essential cookies required for the website to function, analytics cookies (via Google Analytics) to understand how visitors use our site, and, where applicable, advertising cookies to serve relevant advertisements.

You can manage your cookie preferences through the cookie banner that appears when you first visit our website. Most web browsers also automatically accept cookies, but you can modify your browser settings to remove or reject cookies. Please note that disabling cookies may affect certain features of our website and may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

We may disclose your personal information:

  • To service providers who perform services on our behalf, including payment processing, shipping, customer support, hosting, and analytics.
  • To business and marketing partners.
  • To comply with legal obligations, or if you violate our Terms of Service.
  • To protect our rights, customers, or business.
  • In connection with a merger, acquisition, or sale of assets — if our company is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

We do not sell or disclose sensitive personal information without your consent except where required by law.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. Once you leave our website or are redirected to a third-party site, you are no longer governed by this Privacy Policy or our Terms of Service. We encourage you to review third-party privacy policies before providing any personal information.

Shopify and Payment Processing

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and Services to you. Your data is stored in Shopify's data storage, databases, and general application infrastructure, on secure servers behind a firewall.

If you use a direct payment gateway to complete your purchase, your payment card information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is stored only for as long as needed to complete your transaction, after which it is deleted. You can find more information in Shopify's Terms and Conditions or Privacy Policy.

Some third-party service providers we use, such as payment gateways and other payment processors, have their own privacy policies for the information we are required to give them for your purchase-related transactions. We recommend reviewing their privacy policies. Some providers may be located in a different country than you or us, and your information may be subject to the laws of that country.

Children's Data

Our Services are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can remove the information.

Security and Retention of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, and follow industry-standard practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Credit card information provided to us is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and other accepted industry standards.

We retain your information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to correct inaccurate information.
  • The right to request deletion.
  • The right to request data portability.
  • The right to restrict or object to certain processing.
  • The right to withdraw consent where applicable.
  • The right to lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the details below. We may request information to verify your identity before processing your request.

International Users

Your personal information may be transferred, processed, and stored outside your country of residence, including in countries that may have different data protection laws. Where required, we implement appropriate safeguards to protect your information.

If you have questions or concerns about this Privacy Policy, please contact us:

WALTON SISTERS
Operated by: TOODLEGRAMS LLC
6001 Menaul Blvd NE, Albuquerque, NM 87110, United States

 Federal Tax ID: 36-5075185

Email: support@waltonsisters.com

Phone: +44 20 4572 3845

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (GMT, USA time)